Case Study: Reducing Outsourcing Costs by 25% for a Century 21 agency through AWS Lambda Automation
Client Overview:
Century 21, a well-established real estate agency, was facing high costs associated with outsourcing routine IT tasks to a managed service provider (MSP). The agency sought to reduce these costs while maintaining operational efficiency, particularly in managing and updating property listings, client communications, and other critical tasks.
Challenges:
The agency faced several key challenges:
High Outsourcing Costs: Century 21 was relying heavily on an MSP to handle routine IT tasks, which was becoming increasingly expensive.
Manual Processes: Many of the tasks outsourced involved repetitive, manual processes that were time-consuming and prone to human error.
Operational Bottlenecks: Delays in task execution were common due to dependency on the MSP, affecting the agency’s responsiveness to market changes.
Solution: RealtorBI’s AWS Lambda Automation
RealtorBI proposed and implemented a solution using AWS Lambda functions to automate the agency’s routine tasks. This approach not only streamlined operations but also significantly reduced the need for outsourced IT services.
AWS Lambda Implementation:
Automation of Routine Tasks: RealtorBI deployed AWS Lambda functions to automate repetitive tasks such as updating property listings in the database, generating client reports, and sending automated notifications.
Integration with Existing Systems: The Lambda functions were seamlessly integrated with Century 21’s existing systems, including their CRM and property management software.
Event-Driven Architecture: The Lambda functions were triggered by specific events (e.g., a new property listing, a client inquiry), ensuring tasks were performed automatically and in real-time.
Cost Optimization:
Reduction in MSP Dependency: By automating routine tasks, the need for outsourced IT services was significantly reduced, allowing Century 21 to renegotiate their MSP contract at a lower rate.
Pay-as-You-Go Pricing: AWS Lambda’s pay-as-you-go pricing model meant that the agency only paid for the compute time they used, further optimizing costs.
Operational Efficiency:
Faster Task Execution: Automated processes were executed instantly upon triggering events, reducing delays and improving the agency’s overall efficiency.
Error Reduction: The automation of routine tasks minimized human error, resulting in more accurate and consistent outputs.
Results:
25% Reduction in MSP Costs: Within the first six months of implementing AWS Lambda functions, Century 21 achieved a 25% reduction in their outsourcing costs. The automation of routine tasks allowed the agency to reduce their reliance on the MSP, leading to substantial cost savings.
Improved Operational Efficiency: The agency experienced a significant improvement in the speed and accuracy of task execution, leading to faster response times and better service delivery to clients.
Scalability: The use of AWS Lambda provided Century 21 with the flexibility to scale their operations as needed, without incurring additional infrastructure costs.
Conclusion:
By implementing AWS Lambda functions to automate routine tasks, RealtorBI helped Century 21 achieve a 25% reduction in their outsourcing costs while improving operational efficiency. This case study demonstrates the value of automation in reducing costs and enhancing service delivery in the real estate industry
